Payments System

Are There Any Hidden Charges When I Shop on Sasta Dukan?

Absolutely not. At Sasta Dukan, transparency is our priority. The prices displayed on each product are final—there are no hidden charges. However, while shipping is free, some items may vary in delivery method due to location or courier conditions. Always review the product details before placing an order.

What is Cash on Delivery (COD)?

To ensure safety from online fraud, Cash on Delivery (COD) is our primary and secure payment method. With COD, you only pay when your order is delivered—no advance payments required. This method builds trust and provides full control to the customer.

Delivery & Order Process

How Does the Delivery Process Work?

All orders on Sasta Dukan are handled by reliable courier services like PostEx and Leopard. Once your order is confirmed, our team processes it, and a shipping notification is shared with you via WhatsApp or SMS.

How is My Order Packed?

We take utmost care in packaging. Products are shipped in water-resistant and damage-proof packaging. Fragile items are bubble-wrapped to ensure safe delivery.

Can I Make Changes to My Order After Placing It?

Unfortunately, once the order is placed and processed, we cannot amend it. Please double-check your details before confirming.

How Can I Cancel My Order?

Orders can be cancelled before they are shipped. To cancel, contact our support team immediately on WhatsApp: 0314-1910717 with your order number.

What is the Estimated Delivery Time?

Most orders are delivered within 2 to 4 business days after confirmation. Delivery may vary slightly depending on your city or location.

What If My Location Isn’t Serviceable?

While we deliver across Pakistan, rare exceptions may occur. If our courier partner cannot deliver to your location due to legal, security, or address issues, your order may be declined. You will be informed promptly in such a case.

Returns & Refunds

Can I Return or Exchange a Product?

Yes, we offer a 10-day return or exchange window if the product is:

  • Wrong, damaged, or defective
  • Not as shown or described
  • Missing parts or incomplete

Returns must include original packaging, tags, and invoice.

How to Request a Return or Exchange?

You can request return/exchange by contacting us on WhatsApp (0314-1910717) and providing:

  • Order number
  • Your name and phone number
  • Photo or video proof of issue

Once reviewed, we’ll guide you through the return or exchange process.

Pickup or Drop-off?

Depending on your location, either our courier will pick up the product, or you may be asked to drop it at the nearest courier point. Processing usually takes 3–4 working days.

Refund Process

If your return is approved, refund will be processed via:

  • JazzCash
  • EasyPaisa
  • Bank Transfer

You’ll receive your money within 24 to 48 hours after return approval.

Exchange Process

If you want to exchange the product instead of a refund, we will ship your replacement item within 3 to 5 business days, subject to availability.

Need Assistance?

We’re here for you every day from 10 AM to 10 PM.
Contact us on WhatsApp: 0314-1910717
Email: info.sastadukan@gmail.com

  • Easy Payments, Quick Delivery & Total Peace of Mind